Shipping and Returns Policy

SHIPPING AND RETURNS POLICY

Shipping


Provided in this section is important information that may assist you with your purchase from the Mollycoddle Photo Props online store – how long it will take and if there are any additional costs to ensure your parcel arrives with you safely.
Please note the delivery times listed, supplied by Australia Post, are estimates only and commence from the date your parcel is shipped.

General Conditions

General Order

Order Option

Transaction Completion Time

When Sent

Carrier

When Delivered

General Order

6PM

1-2 business day (most often next business day^)

Courier*

1-10 business days

Australia Post – Standard**

2-10 business days

Australia Post – Express**

1-4 business days

Rush Order

3PM

Same business day^

Australia Post – Express*

1-4 business days

 

 

 

 

 

*Couriers are used for bulky and most smaller standard shipping items.

Please provide a delivery address where someone can sign for your parcel to avoid the need to organize redelivery.

We CANNOT ship bulky items to PO boxes, so please provide a physical address.

Courier parcels are despatched from us each business day morning.

 

** For a complete schedule of Australian regions and shipping times, please refer to the Australia post website www.australiapost.com.au.

^ Orders paid with Afterpay may take longer due to the Afterpay approval process. We cannot post same day if Afterpay has not approved the transaction. Please use an alternative payment method to ensure speedy service.

 

Order cut off times for next day shipping is 6 pm (QLD time). 
Orders received after this time cannot be shipped next day.

If you require same day shipping you can select rush my order by 3 pm on any business day and we will place your order on top of the pile and make the half hour round trip to post your parcel that same day. Please note the RUSH fee of $18.50 is inclusive of express shipping.

You cannot use Rush order with Afterpay as there is a delay due to the Afterpay approval process.

If we are unable to provide rush order services on any given day this option will be disabled in the store.

Whilst we make every effort to ship your order within the time frames supplied, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, sales and holiday periods.

Please note we cannot be held responsible for delays caused by Australia post!!


*Standard shipping is free for all orders (soft props) over $100 and no extra charges apply in checkout unless you select Express or Signature on delivery. Exceptions are very large and bulky props such as baskets and bowls (hard props). These will incur a shipping charge based on your location in addition to the cost of the prop. You will be invoiced for shipping separately for these items if you do not select your shipping area in the drop down menus. Hard props such as baskets and bowls are sent via courier or Australia Post depending on the cheapest cost for your location. Rush and express services are not available for these items unless agreed upon and any cost will be calculated based on delivery address.

All actual shipping charges are non-refundable.

There is a small shipping charge for orders under $100. This is a flat rate of $5.

If shipping to a business please include the business name and full address in the 'Shipping Information' upon checkout.

Express orders over $250 value require a signature on delivery. Please provide an address where your parcel can be signed for.
 

Express charges are based on your post code. Most of Australia is covered by a flat $8.50 express charge. Far north Australia and regional SA incur subsidised express charges based on the weight of your parcel. If we can send your parcel in a cheaper way you will be refunded/ provided a store credit for any excess paid.

Our soft prop shipping rates are capped no matter what size your parcel is and are significantly subsidised from actual cost.

Shipping cost overview

Order Content

Order Value

Delivery Method

No signature

With Signature

Soft Props

Only

<$100

Standard

$5

 

>$100

Standard

$0  
Any Express

8.50

$11.50

Any Rush Order

$18.50

 

Hard Props or Mix

Any

Standard

Invoiced separately based on size/ weight/ location

 

Shipping Destinations & Delivery Times
When you order from Mollycoddle photo props, you can expect to receive your order within 2-7 business days.  Please allow longer for country areas. We do not ship on Saturdays, Sundays, or holidays.  For more information on the Australia Post delivery network please see www.australiapost.com.au.

For estimated delivery times use postcode 4219 here. Please note this is an Australia Post estimate only.

 

Order Tracking
Once your order has been dispatched an email will be sent with your parcel tracking number (if applicable).

If you select standard shipping without signature your parcel may be sent as untracked. Orders are sent untracked at your own risk, no liability is accepted unless you select a tracked service.

Undeliverable Parcels
 If delivery of a parcel cannot be made, the driver will (or at least should)  leave a delivery card at the nominated delivery address. You will need to contact Fastway/ Couriers Please to arrange re-delivery or collect your parcel from a parcel connect point/ post office.
To collect Australia Post parcels in the event of inability to deliver the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Re-delivery is charged at Australia Post standard rates.

For smaller and express post parcels signature is not included and Australia post may leave the parcel if you are not home - if you live in an area where theft of parcels is possible please select signature on delivery in checkout or make sure your delivery address is where someone will be available to accept the parcel.

As of 1/1/16 Australia Post will no longer take any notice of "do not saftedrop" stickers and they will leave your parcels where they see fit. If you do not want to risk loss of your item please select signature on delivery. Large bulky orders that are sent with standard post are couriered and do not require signature payment as it is included. Express post does NOT include signature.

We will not accept liability for any lost parcels where signature on delivery has not been selected.

If you wish to add insurance to your shipping please contact us.

If you do specifically wish to have your parcel left (if not home) please leave a message with your order and we will place your delivery instructions on the parcel. Parcels are left at your own risk and we will not accept any liability should the parcel go missing.

 

Delivery outside of Australia
Mollycoddle Photo Props deliver to most countries however not all destinations are set up for automatic shipping calculation. If you receive an error message for your country please contact us and we will provide you with pricing. We use Australia Post Pack & Track International service for international orders. Our rates are currently slightly lower than the actual Pack & Track International charges.

Please note that the international shipping calculator although fairly accurate may at times be out by a small amount and an adjustment necessary. Any inadvertent overcharge in shipping will be refunded either as a store credit or as a refund to your PayPal account. Rarely the calculator may underestimate and an adjustment may be necessary. You will always end up paying the correct shipping charge (or less), not too much!! Please feel free to contact us for an accurate shipping quote prior to placing your order.

For international orders please be aware of your country's customs charges and import limitations. It is your responsibility to complete any testing or documentation required by your customs, and any charges relating to your import are solely your responsibility. It is not possible for us to give advice on the import regulations of other countries.

 

Returns
At Mollycoddle Photo Props we take great pride in our products and thoroughly inspect each item before it is shipped. However, if you are not completely satisfied with your purchase, you can send it back to us for an exchange or credit provided it is unused:

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your store credit or exchange once we've received and processed the returned item.
Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs.
Shipping charges can not be refunded. This means the actual standard Australia post shipping cost incurred by us in sending your parcel is not refundable.
All merchandise returned must be unworn, unused, in original condition, and with the packaging and tags intact.

No returns can be made for worn or used items due to health regulations.
Unspun wool items cannot be returned due to their delicate nature (as they cannot be washed) so please choose carefully.
 

Indicate on the back of your invoice form the reason of your return so we can better serve you in the future.
Packing slips are required for all returns. We recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning. We are not responsible for missing packages.
Damages will be returned at our discretion. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
Please allow 2 weeks for the processing of your return/exchange from the date we receive your package.
Full price merchandise returned within 14 days will be issued with a store credited for the purchase amount less any shipping charges and additional fees incurred by us. All items purchased as Sale/Clearance are non-returnable and non-exchangeable.
If you receive a damaged or mis-shaped item, you must notify us within 3 days of receiving the product to be eligible for a return. We will only accept defective products at our discretion.
If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately.

Please note that items from our SALE / BARGAIN CORNER categories and test items are not eligible for return unless faulty (and not described with flaws) so please choose carefully! 

Custom orders are not eligible for return.

Digital downloads are final and not eligible for refunds or returns.


Exchanges
We are happy to exchange items within 14 days of purchase, provided the item is unworn and in new, original condition, and is accompanied by a copy of original online sales receipt. All items purchased as Sale/Clearance items are non-returnable and non-exchangeable.
Please send item via insured/ tracked carrier to:

Mollycoddle Photo Props 
PO Box 168    
West Burleigh, QLD 4219

A return shipping charge will apply for all exchanges, with the exception of defective items.
Include your name, address, phone number, email address, and which item you would like to exchange for. Please return item using a shipping service that provides a tracking number, as we are not responsible for items lost or damaged in transit.

Your item will be returned to you in the package we received it in unless it arrived to us damaged. Thank you for your understanding. 

We like to do our part to save the environment and thus may use recycled packaging. 
 
 

Pre-orders

Pre-orders of hard props are non-refundable. Shipping for all hard props is calculated based on delivery address location and will be invoiced once pre-order items arrive in stock and are ready to be shipped.